XTrac Gear (“we”, “us”, “our”) is committed to protecting your personal data. This privacy policy explains what data we collect when you visit our shop or place an order, why we collect it, and what rights you have.

1. Who is responsible for your data?

XTrac Gear is the data controller responsible for the personal data collected through this website. If you have any questions about this privacy policy or how we handle your data, please contact us via our contact page.

2. What data do we collect?

2.1 Data you provide directly

  • Name
  • Email address
  • Phone number
  • Delivery address and billing address
  • Order and payment details
  • Information you share when contacting our customer support

2.2 Data collected automatically

  • IP address
  • Browser type and device information
  • Pages visited and browsing behaviour on our website
  • Cookies and similar technologies (see section 6)

3. Why do we process your data?

  • To process, dispatch and deliver your order from our UK warehouse
  • To process payments securely
  • To respond to your questions and provide customer support
  • To handle returns and warranty claims
  • To analyse and improve our website and product range
  • To send, with your consent, updates about new products or offers
  • To comply with legal obligations, including accounting and tax requirements

4. Legal basis

We process your personal data on the basis of the following legal grounds: the performance of a contract with you (your order), your consent, a legal obligation, and/or our legitimate interest in improving our services and website.

5. Sharing with third parties

We may share your data with:

  • Courier and delivery partners for the shipment of your order
  • Payment providers for processing your payment
  • Hosting and IT service providers
  • Analytics and marketing tool providers
  • Authorities, where we are legally required to do so

We never sell your data to third parties.

6. Cookies

Our website uses cookies to ensure functionality, keep your shopping basket working, analyse website usage and improve the user experience. You can refuse or delete cookies at any time via your browser settings. Please note this may affect the functioning of the website.

7. Data retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law, for example for our accounting and tax record-keeping obligations.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and unauthorised alteration.

9. Your rights

Under UK data protection law, you have the following rights:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure of your data
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing, including for marketing purposes
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise these rights by contacting us via our contact page.

10. Changes to this privacy policy

We reserve the right to update this privacy policy from time to time. The most current version will always be available on this page. We encourage you to review it periodically.

11. Contact

If you have any questions about this privacy policy or how we handle your data, please get in touch via our contact page.